At Viro Closet, we value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website and make purchases. Please take a moment to read this policy to understand how we handle your data.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping address, billing address, and payment information.
  • Usage Data: Information about how you interact with our website, such as pages visited, time spent on the site, and browsing preferences.
  • Cookies: We use cookies to enhance your user experience and personalize content. For more details on how we use cookies, refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and deliver your orders, including providing updates about your purchase and shipping details.
  • Customer Service: To respond to inquiries, offer customer support, and resolve any issues.
  • Marketing: To send promotional emails or newsletters about new products, special offers, or updates. You can opt-out of marketing communications at any time.
  • Website Improvement: To analyze website usage and improve the overall experience for our customers.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement appropriate security measures, including SSL encryption and secure payment gateways, to protect your data from unauthorized access, alteration, or disclosure.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party partners for the following purposes:

  • Payment Processors: To process payments securely.
  • Shipping Partners: To fulfill your orders and provide delivery services.
  • Service Providers: To support our website, marketing efforts, and customer service.

These third parties are required to protect your personal information and may only use it for the purposes for which it was provided.

5. Your Data Rights

As a customer, you have the following rights:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal data, subject to any legal obligations.
  • Opt-Out: You can opt-out of receiving marketing emails at any time by clicking the “unsubscribe” link in our emails.

To exercise any of these rights, please contact us at info@virocloset.co.ke.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, your data will be securely deleted.

7. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we are protecting your personal information.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us:

Email: info@virocloset.co.ke
Phone: +254 715 636984

By using our website, you consent to the terms outlined in this Privacy Policy.